Interactive Voice Response

communications (IVR) communications A telecommunications

system, prevelant with PBX and voice mail systems, that

uses a prerecorded database of voice messages to present

options to a user, typically over telephone lines. User input

is retrieved via DTMF tone key presses.

When used in conjunction with voice mail, for example, these

systems typically allow users to store, retrieve, and route

messages, as well as interact with an underlying database

server which may allow for automated transactions and dataprocessing.

(15 Sept 1997)

(1997-09-21)